How It Works
From starting your campaign to withdrawing funds, every step is built for accountability.
Send A Smile (Xend A Smile) is Africa's most transparent fundraising platform. Here is exactly how it works for campaign creators and donors across Ghana, Nigeria and Kenya.
Tell your story, set your goal, add photos, and choose your payment details. It takes about 5 minutes. Creating a campaign is completely free.
The more detail you share in your story, the more donors will trust your campaign.
Upload a photo of your Ghana Card, Passport, or Voter ID, plus a selfie. Our team reviews it within 24 hours. KYC is only required to withdraw funds, not to receive donations.
You can start receiving donations immediately. KYC is only needed when you want to withdraw.
Every campaign gets a QR code and a shareable link. Share on WhatsApp family groups, Facebook, and by QR code in person. Your community spreads the word.
Campaigns shared on WhatsApp in the first 24 hours raise 3x more on average.
Donors pay via MTN Mobile Money, Telecel Cash, AirtelTigo, card, or bank transfer. Each donation is confirmed and added to your campaign balance immediately.
You receive a notification by SMS and email for every donation.
Request a withdrawal and explain exactly what the money is for. This explanation is permanently published on your public Transparency Ledger before the funds are released. Then the money is sent directly to your registered Mobile Money number or bank account.
Your donors are notified every time you make a withdrawal and can see exactly what it was for.
Browse campaigns by category or search by name. Read the story, look at the photos, and check the Transparency Ledger to see how past withdrawals were spent.
Donate any amount from GHS 1. 100% of what you give goes directly to the campaign — we charge no fees.
Choose MTN Mobile Money, Telecel Cash, AirtelTigo, debit card, or bank transfer. You will receive a payment prompt on your phone. Enter your PIN and you are done.
Your name (or Anonymous if you prefer) is recorded on the campaign's public Transparency Ledger immediately. You can check back any time to see how the funds were used.
This is what makes Send A Smile (Xend A Smile) completely different from GoFundMe and every other fundraising platform in Africa. Unlike GoFundMe, every donation and withdrawal is recorded permanently and publicly.
Every campaign has a public ledger that records every donation received and every withdrawal made. It is sealed at the database level. No one, including us, can edit or delete an entry. It is permanent proof of every transaction, forever.
Start a Campaign for freeXend A Smile is completely free to use right now. Every pesewa you donate goes directly to the campaign — we take nothing.
| Action | Fee |
|---|---|
| Donating | Free |
| Creating a campaign | Free |
| KYC verification | Free |
| Withdrawing funds | Free |
No fees, no hidden charges. Xend A Smile is free for donors, campaign creators, and beneficiaries.
Do donors need to create an account?
No. Anyone can donate without signing up. We never put a login wall between a donor and a cause. You only need an account if you want to start a campaign or set up recurring donations.
How long does it take for a donation to reach the campaign?
Donations are confirmed in real time. As soon as your Mobile Money payment is approved, the amount is added to the campaign balance immediately.
When can a campaign creator withdraw?
After completing KYC (identity verification), the creator can request a withdrawal at any time. Every withdrawal requires a written explanation that is published publicly before the funds are released.
What is the Transparency Ledger?
A permanent, public record of every donation received and every withdrawal made on a campaign. It cannot be edited or deleted by anyone, including us. Every single entry stays there forever.
What payment methods are accepted?
MTN Mobile Money, Telecel Cash, AirtelTigo Money, Visa and Mastercard debit cards, and bank transfer. Mobile Money is recommended for the fastest experience.
Is my personal data safe?
Yes. KYC documents are stored encrypted and are never publicly accessible. All connections use HTTPS. Phone numbers are never shown publicly on any campaign page.
What happens if a payout fails?
If a withdrawal payout fails, the amount is rolled back and your balance is restored. You will be notified immediately and can try again.
Can I donate anonymously?
Yes. When donating, check the Anonymous box. Your name will show as Anonymous on the Transparency Ledger. Your identity is never revealed to the campaign creator.
Still have questions? Email us and we will get back to you within 24 hours.